Clinical Manager (Registered Nurse) in Scottsdale, AZ

Clinical Manager (Certified Nurse) About Vita Bella Vita Bella is a leading telehealth healthcare company dedicated to making high-quality, science-backed wellness solutions accessible and affordable for everyone. We offer complete wellness plans 100% online, including treatments for weight loss, testosterone optimization, injury recovery, skin care, cognitive health, hair loss, anti-aging, and sexual wellness—tailored for both men and women. Our mission is to transform lives by providing personalized care through licensed providers, virtual consultations, and discreet prescription delivery from FDA-inspected pharmacies. With thousands of patients served, and a 4.9/5 star rating, we prioritize affordability (up to 60% savings compared to competitors), consistent support via quarterly check-ins, and empowering individuals to unlock their full potential. Join us in elevating lifestyles and making healthy living available to all, not just the wealthy. Position Overview We are seeking a dedicated and certified nurse to join our team as a Clinical Manager. This customer service-forward role focuses on ensuring exceptional patient experiences in our telehealth environment. As a key leader, you will handle patient communications, resolve escalations, and drive satisfaction to support retention and positive outcomes. This is an in-office position located in Scottsdale, Arizona, where you'll collaborate with our licensed providers and member specialists to deliver personalized, results-driven care. Key Responsibilities • Serve as the primary point of contact for patients via our secure patient portal and phone calls, addressing issues, concerns, and escalations promptly and empathetically • Monitor patient progress and ensure care plans align with individual goals, leveraging our science-backed treatments to optimize results and prevent cancellations • Champion customer satisfaction by proactively identifying and resolving barriers to care, conducting follow-ups, and providing guidance on wellness programs • Collaborate with licensed providers during virtual consultations and quarterly check-ins to maintain high standards of personalized, individualized care • Oversee clinical operations related to patient interactions, including documentation, compliance with telehealth protocols, and integration of feedback to improve services • Contribute to team efforts in transforming lives, supporting our commitment to accessibility, affordability, and lifestyle elevation for all of our patients Qualifications • Active certification as a Registered Nurse (RN) or Nurse Practitioner (NP) with a valid license in Arizona (or willingness to obtain) • Minimum of 3-5 years of clinical experience, preferably in telehealth, wellness, or patient-centered healthcare • Strong customer service orientation with excellent communication skills, empathy, and the ability to handle sensitive health discussions • Experience in patient portal management, phone-based support, and escalation resolution • Knowledge of telehealth regulations, HIPAA compliance, and virtual care best practices • Passion for affordable, accessible wellness and a commitment to science-backed, personalized treatments • Ability to work in a fast-paced, collaborative office environment Location This is an in-office position only, based at our Scottsdale, Arizona office. No remote options available. What We Offer • Competitive salary and benefits package, including paid time off, and opportunities for professional development • The chance to make a real impact in a growing telehealth company that's already transformed lives • A supportive team environment focused on innovation, patient empowerment, and work-life balance • Access to our wellness programs and resources to support your own health journey How to Apply If you're a certified nurse with a heart for patient care and a drive to enhance customer satisfaction in telehealth, we'd love to hear from you! Please submit your resume and a cover letter outlining your relevant experience to careers@vitabella.com. Vita Bella is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals. Powered by JazzHR LjXWzwdf1J