Customer Service Representative (Healthcare - Telework) in Glenwood, NE

Customer Service Representative (Healthcare - Telework) Experience a new career path with TP, a renowned provider of digital business services. TP partners with leading brands, enhancing their efficiency using technology-driven solutions. With more than 500,000 team members speaking over 300 languages, TP combines a worldwide presence with in-depth local understanding to create a meaningful difference for customers, employees, and the wider community. When you join TP, you get access to a comprehensive benefits package designed to support your personal and professional development. Key benefits - Paid onboarding and initial training - Competitive wage package - Wide-ranging medical, dental, vision, and retirement benefits - Paid time off to recharge - Initiatives for employee wellness and team engagement Position overview Step into the role of Healthcare Customer Service Representative, where your focus will be on delivering exceptional service and finding creative solutions to a variety of customer needs. - Address questions and concerns from customers by phone, email, chat, or social platforms - Stay calm and effective when resolving challenging or escalated issues - Refer complex situations higher up when necessary - Assist with requests, offer support, and process payments if needed - Accurately record all customer interactions for compliance and reporting - Provide feedback about caller concerns - Offer additional services when appropriate This position offers daily opportunities for collaboration, problem-solving, and personal growth. Every workday is different, giving you the chance to connect with a diverse range of people and build your skills. Many colleagues have advanced from entry positions to executive roles, proving that professional development is always possible at TP. Your ideal profile - Able to work from home as part of a digital team - Customer service experience of at least six months preferred - At least 18 years old - Typing speed of 25 words per minute or more - Completed high school or GED - Proficient with desktop computers - Excellent spoken and written communication skills - Demonstrated problem-solving and reasoning abilities - Comfortable navigating Windows operating systems - Strong organizational and prioritization skills Remote work setup - Internet requirements: minimum 12.0 Mbps download and 3.0 Mbps upload speed - Reliable internet provider with no packet loss and ping below 50ms - Ability to present proof of internet speed - A clean, quiet, and private workspace at home What sets TP apart TP cultivates a workplace where everyone feels included, supported, and encouraged to thrive. With a true focus on work-life balance, employee wellness, and equal opportunity, TP is committed to making sure you can bring your best self to work each day. The environment is designed to ensure you feel appreciated, engaged, and inspired as you grow your career.