Healthcare Customer Service Representative (Home Office) in Glenwood, NE

Healthcare Customer Service Representative (Home Office) Discover TP TP stands at the forefront of the digital business services industry, focused on helping leading brands optimize their operations through advanced, tech-powered solutions. With a team of more than 500,000 professionals communicating in over 300 languages worldwide, TP brings together broad global knowledge and local know-how to drive meaningful change for clients, communities, and the planet. Joining TP comes with a range of advantages designed to support your well-being and professional growth. Benefits Provided - Paid initial training - Competitive compensation - Comprehensive health, dental, vision, and retirement benefits - Paid time off - Employee wellness and engagement programs TP’s Commitment At TP, innovative technology merges with a human approach to make everyday life simpler, quicker, and more secure. The team quickly responds to change, always dedicating themselves to quality outcomes. As a team member, you are instrumental in these ongoing successes. Through collaboration, you’ll address a variety of customer questions and challenges, often finding inventive solutions. Every day brings fresh experiences and the opportunity to connect with people from all backgrounds. As you embrace new challenges, you build your skills and open the door to future career possibilities. The progression of our Chief Client Officer from front-line agent to executive highlights the exceptional growth potential within TP. Role Overview Healthcare Customer Service Representatives are responsible for providing exceptional support by resolving questions and concerns in flexible and effective ways. - Interact with clients through phone, email, chat, or social media to offer assistance and solutions for their issues - Remain composed while de-escalating and handling complex concerns - Escalate matters when necessary - Address requests, manage inquiries, and occasionally process payments - Maintain accurate call documentation for auditing and reporting - Offer feedback on recurring call matters - Engage in upselling activities if needed What We Look For - Ability to work remotely as part of a virtual team - Preferred 6 months of experience in customer service - Minimum age of 18 - Typing speed of at least 25 words per minute - Completion of high school or possession of a GED - Confidence in using desktop computer systems - Excellent verbal and written communication skills - Strong logical thinking and problem-solving capabilities - Familiarity with Windows operating systems - Effective organization and prioritization skills Remote Work Technical Requirements - Stable internet connection with these minimum speeds - Download speed of at least 12.0 Mbps - Upload speed of at least 3.0 Mbps - Internet service provider with no packet loss and under 50ms ping time - Ability to submit proof of internet speed - Dedicated, quiet, and distraction-free workspace Become Part of TP TP fosters a workplace where individuals are respected, encouraged, and empowered to excel. By prioritizing work-life balance and promoting an inclusive, welcoming organization, TP ensures team members feel healthy, inspired, and ready to do their best work every day.