Healthcare Customer Service Representative (RN, CNA, CMA) - Flexible Location in Las Vegas, NV

Healthcare Customer Service Representative (RN, CNA, CMA) - Flexible Location This is a flexible remote position that lets you create your own workspace and achieve a better work-life balance. As a Healthcare Customer Service Representative, you will handle a range of client issues and questions while providing excellent service across a variety of communication platforms: - Reach out to clients via phone, chat, email, or social channels - Respond to inquiries and resolve customer issues professionally - Escalate more complicated cases when necessary - Support customers with requests and payment processes - Maintain accurate records of interactions and service details - Offer input to improve call quality and client satisfaction - Recommend appropriate services or products The role comes with a comprehensive package of benefits to help you succeed: - Paid training so you start strong - Competitive salary - Full health, dental, vision, and retirement benefits - Generous paid time off - Employee wellness and engagement program Success in this role depends on these essential qualities: - Reliability in following policies while putting customer care first - Ability to work well as part of a team - Effective communication and listening skills - Organizational ability and strong problem-solving - Staying calm under pressure and managing deadlines - Willingness to accept feedback and follow a consistent schedule - Ability to assess situations quickly and make sound decisions - Commitment to delivering a positive client experience Remote work requirements: - An internet connection with 30.0 Mbps or greater download speed and at least 15.0 Mbps upload speed - Service must be stable, with no packet loss and ping below 50ms - No satellite, mobile data, VPN, or peer-to-peer network connections allowed - Proof of required internet speed - A tidy, quiet home office environment The position offers a positive and inclusive work culture where career advancement is encouraged. Many of our leaders began their journey in roles just like this, proving that growth within our company is both attainable and supported. You’ll join a global business solutions provider that partners with leading brands and leverages technology and industry expertise to drive improvement and sustainability. Our diverse, multilingual workforce is committed to making a meaningful difference for our clients and community. Minimum qualifications you should bring: - High School Diploma or equivalent plus CNA/CMA certification - RN degree is an advantage - Minimum of 6 months’ experience in healthcare or customer service - 18 years of age or older - Able to type at least 25 words per minute - Confident with Windows and general computer systems - Active RN license if applying for the RN role - Required credentials and documentation for CNA/CMA role, with active license strongly preferred - Comfortable working in a call center environment If you’re ready for a supportive, inclusive, and rewarding workplace where your skills are valued and your career can advance, we encourage you to apply. Take the next step in your career journey and see the benefits of a remote, flexible position designed for your success.