Healthcare Customer Service Representative (RN, CNA, CMA) - Telework in Hockessin, DE

Healthcare Customer Service Representative (RN, CNA, CMA) - Telework Category: Customer Service/Support Join TP and help shape the future of digital business services. Our company delivers forward-thinking, technology-driven solutions designed to support world-class brands as they improve their operations and drive sustainable outcomes. With a global team of over 500,000 professionals fluent in more than 300 languages, TP leverages its reach to support businesses, communities, and the environment. Your Role at TP In this position, you will simplify, accelerate, and secure lives by blending advanced technology with a personal approach and industry insights. You will work with a diverse group of colleagues in a collaborative, engaging environment. There are multiple opportunities for personal and career growth, as shown by many team members who have advanced into leadership roles within the company. Your Responsibilities Healthcare Customer Service Representatives handle various customer requests and concerns. - Communicate with customers across phone, email, chat, or social media platforms - Manage and de-escalate difficult situations calmly and effectively - Escalate more complex inquiries to the appropriate channels - Handle requests and, when necessary, process payment transactions - Accurately document calls for auditing and reporting purposes - Provide feedback to improve service quality - Suggest relevant services to customers when appropriate What We Offer - Paid training right from the start - Competitive pay rates - Medical, dental, vision, 401k, and other comprehensive benefits - Paid time off to support your work-life balance - Access to employee engagement and wellness initiatives What You Bring - High school diploma or equivalent (CNA/CMA) - College education (RN) is an asset - Minimum 6 months of healthcare or customer service experience - At least 18 years old - Typing speed of 25 WPM or higher - Comfortable with computer systems and Windows OS - Active RN license for nursing roles is required - Verification of certification/licensure for CNA/CMA, with preference for active license - Willingness to work in a call center environment Essential Skills - Process focus: Adhere to procedures and place customer experience at the center of every interaction - Teamwork: Cooperate with colleagues to find solutions and achieve objectives - Communication: Effective speaking, writing, and listening - Organization: Strong problem-solving and organizational abilities - Emotional resilience: Manage pressure and multitask as needed - Receptiveness: Open to scheduling changes and constructive feedback - Critical thinking: Evaluate situations swiftly and make informed decisions - Results-driven: Committed to positive customer outcomes Remote Work Requirements - Internet: - Download speed of at least 30.0 Mbps - Upload speed of at least 15.0 Mbps - Reliable internet provider with no packet loss and a ping lower than 50ms - Satellite, mobile data, P2P, or VPN connections are not supported - Documentation verifying internet speed is required - Dedicated, quiet, and organized workspace Why Choose TP Be part of a dynamic and supportive workplace designed to make every team member feel valued and motivated. We nurture inclusion, professional development, and a balanced work-life approach so that you can perform your best and feel respected. Start your journey with TP and grow with an industry leader committed to your well-being and success.