Healthcare Customer Service Representative (RN, CNA, CMA) - Work From Home in Brewer, ME

Healthcare Customer Service Representative (RN, CNA, CMA) - Work From Home Join the TP team, a global leader in digital business services helping brands enhance their operations using advanced technology and deep industry expertise. With a collaborative workforce communicating in hundreds of languages, our mission is to create positive impacts for communities, clients, and the environment. This is a flexible, work from home position. The role allows you to set up a comfortable workspace and manage your responsibilities remotely, offering excellent balance between your personal and professional life. As a Healthcare Customer Service Representative, your key responsibility will be to manage client inquiries and resolve various issues through different channels: - Connect with clients via phone, email, chat, or social platforms - Resolve concerns and handle escalations calmly - Escalate matters if necessary - Assist customers with requests and process payments if required - Document call information for recordkeeping and quality assurance - Provide suggestions to improve call quality - Identify opportunities to upsell relevant services or products You will join a cooperative team environment that fosters both professional and personal development. You’ll engage with a wide variety of clients and colleagues, gaining new experiences every day. The position offers multiple opportunities for advancement in your career, as a lot of our senior staff have been promoted within our organization. Qualifications required for this role: - High School Diploma or relevant certification (CNA/CMA) - A degree in nursing (RN) is a plus - Minimum of 6 months’ experience in healthcare or customer service - Must be at least 18 - Typing ability of 25 WPM or higher - Familiarity with general computer systems and Windows - Current RN license where applicable - Documentation for CNA/CMA role; active license preferred - Willing to work in a call center environment Remote work requirements include: - Internet with at least 30.0 Mbps download and 15.0 Mbps upload speed - Provider must ensure no packet loss and ping below 50ms - No use of satellite, P2P, VPN, or mobile data connections - Must show proof of specified internet speed - A distraction-free, tidy workspace In addition to a supportive and diverse company culture, we offer a variety of benefits such as: - Paid training sessions to help you get started - Competitive pay rates - Full benefits package including medical, dental, vision, and retirement plans - Paid time off for rest and personal days - Employee wellness and engagement programs Success in this role is driven by the following core skills: - Ability to follow established procedures and place customer needs first - Strong teamwork and collaboration with colleagues - Clear communication and active listening - Strong organizational and problem-solving skills - Ability to remain composed and effective under pressure - Openness to feedback and willingness to work on a structured schedule - Quick thinker able to analyze and solve problems promptly - Focused on delivering high quality customer experiences Join our team and become part of a motivating workplace culture committed to your growth, well-being, and success. We welcome you to apply and discover how rewarding a flexible, remote career with us can be.