Healthcare Customer Service Representative - Work From Home in Burlington, OH

Healthcare Customer Service Representative - Work From Home Category: Customer Service/Support About TP TP is a leading global company specializing in digital business services. Our mission is to empower top-tier brands by streamlining their operations through superior, tech-driven solutions. With a workforce of over 500,000 passionate individuals speaking more than 300 languages, we combine global reach with local expertise. This unique combination helps us make a positive impact on our communities, clients, and the environment. Benefits of Joining TP: • Paid Training • Competitive Wages • Comprehensive Benefits (Medical, Dental, Vision, 401k, etc.) • Paid Time Off • Programs for Employee Wellness and Engagement TP and You By merging cutting-edge technology with personal interaction, we strive to simplify, accelerate, and secure people's lives. Our team excels at helping organizations quickly adapt to evolving needs, and we are motivated to offer the highest quality in all endeavors. You will play a vital role in achieving these goals. Working collaboratively, you will address customer inquiries and discover creative solutions to various challenges. Each day presents new experiences and opportunities to engage with diverse individuals. As you face new challenges, your potential to grow and achieve success expands. Our Chief Client Officer's journey from an agent to an executive exemplifies the limitless professional growth possible at TP. Your Responsibilities Healthcare Customer Service Representatives handle customer inquiries by devising inventive approaches to resolve various issues and concerns. • Engage with customers via phone, email, chat, or social media to address their questions or concerns • Resolve and de-escalate issues calmly • Escalate interactions as needed • Respond to requests for assistance and possibly process payments • Document all call-related details for audit and reporting purposes • Provide feedback on call issues • Upsell, if required We Seek Ambitious Individuals Who: • Can work remotely in a virtual team setting • Preferably have 6 months of customer service experience • Are over 18 years of age • Can type at least 25 words per minute • Have completed high school or hold a GED • Are comfortable with desktop computer systems • Possess strong oral and written communication skills • Demonstrate logical problem-solving abilities • Can navigate Windows operating systems • Possess organizational and work prioritization skills Work from Home Requirements: • Internet Connection Requirements: • Minimum download speed of 12.0 Mbps • Minimum upload speed of 3.0 Mbps • ISP with no packet loss and under 50ms ping • Proof of internet speed required • Clean and quiet workspace Join the TP Family We are dedicated to creating an environment where employees feel valued, inspired, and supported, so they can bring their best to work. Happy and healthy employees are more productive, creative, and engaged, which is why we prioritize a healthy work-life balance. We believe in fostering a culture of inclusivity and diversity, where everyone is supported and feels welcome. TP is an Equal Opportunity Employer