Home Based Healthcare Customer Service Representative (RN, CNA, CMA) in Westerly, RI

Home Based Healthcare Customer Service Representative (RN, CNA, CMA) This is a flexible work from home opportunity where you can establish your workspace and balance your schedule for both work and life needs. You’ll become part of the TP family, an international organization that delivers tech-enabled business solutions to help leading brands improve their effectiveness in sustainable ways. With a global workforce communicating in many languages, our commitment is to support customers, partners, and the world around us. Our workplace is supportive and inclusive, encouraging both personal and professional growth. Employees benefit from a stimulating team setting, daily opportunities to interact with diverse people, and plenty of chances for advancement. Many of our leaders started out in roles just like this. As a Healthcare Customer Service Representative, your main tasks will be to resolve client concerns and provide solutions through multiple channels: - Connect with clients by phone, chat, email, or social media - Calmly address questions and help resolve issues - Elevate complex matters as needed - Assist with service requests and payment processing - Accurately log details of all client communications - Share suggestions to enhance customer satisfaction - Recommend services and products when suitable We provide competitive benefits to support your success, including: - Paid training to help you excel from day one - Attractive wages - Complete benefits with medical, dental, vision, and retirement programs - Paid time off to recharge - Employee programs to support wellness and engagement Requirements for this role include: - High School Diploma or equivalent and CNA/CMA certification - RN degree is preferred - At least 6 months of healthcare or customer service experience - 18 years of age or older - Ability to type a minimum of 25 WPM - Strong understanding of computers and Windows OS - Active RN license as needed - Proof of education and licensure for CNA/CMA; active credential preferred - Willing and able to work in a call center type of environment Remote work expectations: - Minimum 30.0 Mbps internet download speed and 15.0 Mbps upload speed - Internet service with no packet loss and ping under 50ms - No satellite, VPN, P2P, or mobile network connections permitted - Proof of your internet speed will be requested - Home office space that is quiet and well-organized Success in our company is enabled by these strengths: - Dependable in following procedures and keeping client care a priority - Collaborative and willing to team up to reach objectives - Excellent listener and communicator - Skilled at staying organized and solving problems - Performs well under demands and pressure - Welcomes constructive feedback and abides by a fixed schedule - Able to evaluate situations and decide quickly - Committed to providing a positive customer experience Consider joining our vibrant team, where employees are appreciated, diversity is celebrated, and your contributions make a difference every day. Apply now and take the next step in your career with the flexibility and support you need to thrive.