Lead Clinical Navigator, Bariatric Surgery, NJ Licensed RN, BSN in Cedar Glen West, NJ

Schedule

Monday through Friday, 8:00am-4:30pm

No weekends or holidays.

Local onsite meeting requirements, to include outside of regularly scheduled hours.

Summary

Acts as a lead and resource to the Bariatric Navigation staff as directed. Serves as a point of contact for the Bariatric Care Continuum, outside departments, patients and caregivers to provide resources and assistance with accessing clinical and supportive care services offered within Virtua and in the community. Supports the optimal team efficiency by assisting with scheduling, workflow management and quality assurance. Acts as a customer liaison, providing excellent service to all callers and projecting a professional, positive image of self and Virtua.

Position Responsibilities

Assists with managing daily operations and productivity. Evaluates data to manage departmental workflow and service levels so the staffing is optimal to meet performance requirements. Make suggestions for process improvement. Assist in training new clinical staff and mentor less experienced co-workers.

Daily quality assurance monitoring of clinical staff and providing manager with weekly reports of staff effectiveness along with conducting team meetings. Hold coaching sessions with clinical staff to ensure ultimate productivity and customer satisfaction.

Increase Virtua’s business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and coordinate all appointments, register for classes and Virtua programs. Coordinates multidisciplinary planning conferences, develops concise patient summaries for use by the care team, and documents recommendations made utilizing standardized care protocols in accordance with nationally recognized care guidelines.

Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, diagnostic staff, nurses, radiology staff, social services staff, and radiation oncology staff, etc.)

Make daily outbound calls to ensure timely patient access through Virtua’s system along with protecting confidentiality of patient.

Perform data entry and complete all data records with concise patient information and appropriate coding to ensure proper tracking of leads. Understanding of all databases used such as IBEX, Sorian Scheduling, Sorian clinicals and TFB/NEC phone system.

Required Experience

Position Qualifications Required / Experience Required:

Minimum 2 years’ experience in clinical navigation/Bariatric Nursing. Requires problem solving, decision making & critical thinking; requires excellent leadership, organizational, written & verbal communication & excellent interpersonal skills; must be able to work in a self-directed environment, with an ability to work with and lead teams; Excellent presentation skills; ability to implement professional and community-based education programs. Computer literate, Microsoft Office competency required. Ability to work quickly while making accurate decisions. Must be able to use general office equipment including a multi-line telephone system.

Required Education

RN, BSN preferred

Training / Certification / Licensure

Active NJ Licensed RN

BSN and OCN preferred