Mississippi RN Office Manager in Clinton, MS

Job Title

RN Office Manager – About You In Home Care Contracted Campus Program with Mississippi Department of Child Protection Services (MDCPS)

Position Summary

The RN Office Manager (Non-Medical) serves as the on-site operational and clinical-oversight leader for About You In Home Care's contracted campus program supporting MDCPS youth. Working Monday–Friday, 8:00 a.m.–5:00 p.m. and some weekends and nights on campus, this role ensures safe, consistent, and compliant delivery of caregiver support services to children and adolescents living on the MDCPS campus.

The RN Office Manager supervises and coordinates a multidisciplinary direct-care team that includes Caregivers and RN/LPN Supervisors. The position focuses on staffing, scheduling, quality assurance, policy adherence, documentation integrity, and communication with campus and MDCPS stakeholders. Although the program is designated "non-medical," the RN Office Manager applies nursing leadership and clinical judgment to maintain youth safety, monitor health-related concerns, and ensure appropriate escalation and coordination of care.

Work Schedule & Location
• On-site campus presence required
• Monday–Friday, 8:00 a.m.–5:00 p.m. (some weekends and nights)
• Occasional flexibility may be required for campus needs, urgent staffing issues, or investigations.

Essential Duties & Responsibilities (but not limited to)

Campus Program Leadership
• Serve as the primary on-site leader for About You In Home Care on the MDCPS campus.
• Maintain a consistent, professional presence to promote stability and accountability.
• Coordinate daily operations to ensure campus units are adequately staffed and supported.
• Assist in strategic planning and implementation of campus program goals.

Staff Management & Supervision
• Supervise Caregivers and RN/LPN Supervisors, ensuring performance aligns with agency standards and campus rules.
• Provide orientation, training, coaching, and corrective action when needed.
• Conduct routine check-ins and performance evaluations.
• Promote teamwork, professionalism, trauma-informed care, and youth-centered practices.

Scheduling & Staffing Coverage
• Build and maintain weekly/monthly schedules for RN/LPN Supervisors.
• Manage call-outs, shift swaps, and urgent coverage needs.
• Ensure staffing ratios meet contract requirements and campus safety needs.
• Track attendance, overtime, and staffing trends to prevent gaps.

Quality Assurance & Compliance
• Ensure staff follow About You In Home Care policies, MDCPS contract standards, and campus policies/procedures and rules.
• Conduct audits of documentation, shift logs, and incident reports.
• Identify risks, implement corrective plans, and follow through to resolution.
• Participate in site inspections, internal reviews, and external compliance checks.

Youth Safety & Clinical Oversight
• Apply nursing judgment to identify health or safety concerns affecting campus youth.
• Ensure appropriate monitoring of youth with known conditions, behavioral risks, or special needs.
• Support RN/LPN Supervisors in maintaining basic health-support protocols.
• Escalate urgent concerns to appropriate medical providers, About You In Home Care leadership, or MDCPS contacts following protocol.
• Maintain boundaries while protecting youth welfare.

Communication & Collaboration
• Act as liaison between About You In Home Care, MDCPS, campus leadership, and interdisciplinary partners.
• Attend campus meetings as assigned and provide updates on staffing, safety issues, and care trends.
• Communicate clearly with families/guardians or MDCPS caseworkers when appropriate and within policy.
• Ensure staff receive timely updates on policy changes or campus directives.

Documentation & Reporting
• Maintain organized program files including schedules, training records, incident documentation, and staff credentials.
• Ensure incident reports are completed accurately and submitted within required timeframes.
• Track and report program metrics (staffing, incidents, training completion, etc.) to leadership.
• Use consistent, professional written and verbal documentation.

Training & Development
• Coordinate required onboarding and annual competencies for Caregivers and RN/LPN Supervisors.
• Provide or arrange training in:
• trauma-informed care
• de-escalation and safety
• mandated reporting
• campus-specific policies
• youth behavior support
• Identify skill gaps and create improvement plans.

Other Duties
• Perform additional duties as assigned to support campus operations and contractual success.
• Participate in after-action reviews following incidents to strengthen procedures.

Required Qualifications
• Active, unrestricted Registered Nurse (RN) license in Mississippi (or compact license recognized in MS).
• Minimum 2 years of nursing experience, preferably including leadership, pediatrics, behavioral health, or community/campus-based care.
• Demonstrated experience supervising staff and managing schedules.
• Strong knowledge of safety practices, mandated reporting, and professional boundaries.
• Ability to operate effectively in a structured campus setting with vulnerable youth.
• Proficiency in basic computer systems for scheduling and documentation.

Preferred Qualifications
• Prior experience with:
• child welfare systems / foster care settings
• residential or campus youth programs
• trauma-informed environments
• multi-level staff supervision
• Leadership or management certification/training.
• Comfort working closely with state agencies and contract standards.

Key Skills & Competencies
• Calm, consistent, and confident leadership
• Excellent organization and follow-through
• Strong conflict resolution and coaching skills
• Ability to set boundaries while staying supportive
• Clear written/verbal communication
• High integrity and confidentiality
• Cultural humility and trauma-informed approach
• Fast, sound decision-making in safety-sensitive situations

Physical / Environmental Requirements
• Ability to remain on feet for extended periods while monitoring campus activity.
• Ability to respond quickly to urgent situations.
• Work is performed in a youth-residential campus environment, which may include exposure to behavioral crises or emotionally intense situations.

Background Checks / Clearances

Employment is contingent upon successfully completing:
• MDCPS and agency background checks
• Child abuse/neglect registry clearance
• Drug screening
• Verification of licensure and credentials

Performance Measures (Examples)
• Consistent staffing coverage and ratio compliance
• Documentation accuracy and timeliness
• Reduction in repeat incidents through corrective action
• Training/competency completion rates
• Staff retention and performance improvement
• Positive collaboration with campus/MDCPS partners