Patient Services Manager in Henderson, NV

Patient Services Manager - Mental Health Clinic Location: Henderson, NV Employment Type: Full-Time Compensation: $70,000-$80,000 annually + bonus opportunities + growth potential Lead clinic operations while delivering a high-touch, patient-centered experience in a growing outpatient mental health organization. Serenity Healthcare is hiring a Patient Services Manager to oversee daily clinic operations, develop teams, and ensure every patient feels supported, informed, and valued. No healthcare experience is required — we provide comprehensive training. What matters most is leadership ability, emotional intelligence, and a passion for service. About The Role • Oversee day-to-day clinic operations with a strong focus on patient experience • Coach and develop teams to deliver warm, professional, concierge-level service • Ensure patients feel welcomed, supported, and confident throughout their care journey • Healthcare experience not required — full training provided Key Responsibilities • Lead and motivate teams to deliver patient-first, concierge-style care • Manage daily operations, staffing, and workflow challenges efficiently • Support patient education and clearly communicate available services • Monitor performance metrics and coach teams toward goals and standards Requirements (Must-Haves) • 3+ years of team leadership or operational management experience • Proven success managing performance metrics and outcomes • Experience leading performance conversations and coaching individuals • Strong communication skills and a service-oriented mindset Pay & Benefits • $70,000-$80,000 annual salary plus bonus opportunities • Rapid promotion and advancement potential • 90% employer-paid medical, dental, and vision insurance • 401(k) retirement plan • 10 PTO days (15 after one year) + 10 paid holidays About Serenity Healthcare Serenity Healthcare delivers FDA-cleared, evidence-based treatments for depression, anxiety, PTSD, and other mental health conditions. Our technology-driven approach — including Transcranial Magnetic Stimulation (TMS) — helps patients succeed when traditional treatments haven't worked. Our patient-first culture is built on empathy, science, and measurable results. Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.