Perm - RN Program Manager – Acute / ER / Trauma in Wrangell, AK

Job Title : Permanent RN Program Manager Acute / ER / Trauma Location : Wrangell, AK 99929 Salary Range : $105,000 $146,000 + Full Benefits Schedule : Full-Time, Day Shift Job Summary The RN Program Manager for Acute / ER / Trauma is responsible for overseeing operations, staffing, quality, and performance improvement within the Emergency and Acute Care Departments. This role also serves as the liaison with pre-hospital EMS services and trauma referral centers, ensuring excellence in care delivery across the trauma care continuum. Key Responsibilities Leadership & Department Management Direct the daily operations, staffing, training, and development of the Emergency Room and Acute Care teams. Serve as the hospital liaison to local EMS providers and trauma referral centers. Coordinate a multidisciplinary trauma care approach across the continuum. Ensure the clinical and financial performance of the Trauma Program. Lead ongoing quality improvement and performance monitoring initiatives related to trauma and emergency services. Facilitate Emergency Preparedness, ER, and Acute Care staff meetings. Represent the departments on hospital committees and task forces as assigned. Support a collaborative team approach to patient care in ER, trauma, and acute care settings. Monitor department performance metrics, including patient volumes, staff performance, and quality of care. Maintain departmental dashboards aligned with organizational excellence pillars (People, Service, Quality, Finance, Leadership). Staff & Clinical Support Provide direct patient care as a staff nurse when needed to support departmental staffing. Complete annual performance evaluations and implement corrective action plans as necessary. Support employee satisfaction initiatives and facilitate improvement plans through staff engagement. Investigate and resolve patient, staff, and provider complaints. Maintain employee competencies and oversee ongoing education requirements. Promote adherence to hospital policies, procedures, mission, and objectives. Financial & Strategic Planning Contribute to annual budgeting and ensure operational efficiency. Implement plans to address any budget variances exceeding 5%. Drive cost-effective operations while maintaining high standards of care. Monitor and improve customer satisfaction and department performance outcomes. Supervisory Responsibilities Direct supervision of ER and Acute Care nursing staff. Responsible for employee performance, development, and team effectiveness. Qualifications Education, Licensure, and Certifications Bachelor of Science in Nursing (BSN) required; candidates must be enrolled if not already obtained, with completion expected within 2 years. Current, unrestricted RN license in Alaska (or another U.S. state with active Alaska licensure application at time of hire). Basic Life Support (BLS) Advanced Cardiac Life Support (ACLS) Pediatric Advanced Life Support (PALS) Trauma Nursing Core Course (TNCC) Certified Emergency Nurse (CEN) Required within 2 years of eligibility High school diploma or GED Clinical Competency Assessment Required within 3 months of hire Experience 2 3 years of management and / or supervisory experience preferred. 3 years of ER experience in a similarly sized hospital preferred. Knowledge, Skills, and Abilities Knowledge of : Emergency medical and trauma care standards and best practices. Regulatory and quality requirements in acute and emergency settings. Skills in : Strategic planning and clinical operations management. Staff development, mentoring, and performance evaluation. Effective communication and conflict resolution. Organizing, prioritizing, and multitasking under pressure. Ability to : Make sound decisions in complex, high-pressure situations. Work independently while managing multiple responsibilities. Maintain strict confidentiality of patient, financial, and legal information. Communicate clearly and professionally with patients, providers, and staff. Foster a culture of collaboration and accountability.