Primary Care Triage Registered Nurse in Fairfield, CA

Job Description At NorthBay Health, the role of the Primary Care Triage Registered Nurse (RN) is to function as a member of the multidisciplinary team and to deliver safe and timely care to patients via telephone or portal using standardized clinical guidelines, resources, and independent nursing judgment. The Triage RN utilizes clinical knowledge and competence, positive communication skills, problem solving and conflict resolution techniques, provide telephone responses and competency in clinical assessment, computer skills and customer service. Ability to effect change, strong skills in assessment, organization and time management. Assesses or evaluates patients by utilizing patient medical history, triage protocols and physician collaboration. Provides general health information using approved references and is responsible for knowing and supporting regulatory and clinical practices in provider direction and clinical assessment to support the patients in providing high quality care. The Triage RN works under the direction of the Manager and Director of the Primary Care Call Center. The Triage RN works in collaboration with the physician and his/her respective healthcare teams. The Triage RN works across the healthcare continuum encompassing NorthBay Health, network and out of network services in collaboration with patients/families, physicians, staff and administration to ensure appropriate care at the appropriate level to the member. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey. Qualifications Education: • Graduated from an accredited nursing school or college. • BSN is required (excludes those employees grandfathered). Licensure/Certification • Current California state RN license required. • AHA or equivalent BLS required . Experience • One year inpatient or equivalent nursing experience required. Relevant outpatient clinical experience preferred. • Minimum of one year case management experience preferred; equivalent case management education will be considered. Knowledge of: CMS, TJC and EMTALA standards and federal and state regulations. Knowledge of telephone-based clinical assessment techniques. Current NCQA and HEDIS quality standards, trends in health care, best practices, management tools, and familiarity with related community resources and literature. Skills • Computing skills including experience with MS Office (Excel, Word, PowerPoint, etc.) and data using electronic medical records to check patient history and documentation. management. • Ability to effectively communicate with all levels of patients, physicians, health care personnel, supervisory staff, and peers and elicit information needed to make brief evaluations. • Demonstrates the exceptional ability to be organized and efficient in prioritizing and managing assignments with minimal oversight and direction. • Demonstrates the willingness to research, learn, and obtain knowledge for the performance of the position. • Demonstrates a courteous, professional demeanor at all times either working individually or in a team environment working collaboratively in an effective manner maintaining positive relationships with peers and supervisors alike. • Utilizes critical thinking and applies sound clinical judgment and assessment skills for decision making. • Must be able to function in a multi-task environment. Compensation • Hourly Salary Range Min $70.69 - Max $81.83 (Offered hourly rate based on years of experience) About Us At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. This is an exciting time to join NorthBay Health. As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities. With two acute-care hospitals—including a Level II Trauma Center and a modern maternity unit with a Level III Neonatal Intensive Care Unit (NICU)—along with a comprehensive cancer center, multiple urgent care facilities, and a growing network of primary and specialty clinics, we are investing in the future of care across the region. NorthBay Health we are home to advanced clinical programs and nationally recognized cardiovascular, neuroscience, and orthopedic services, as well as comprehensive surgical and outpatient specialties. Our commitment to excellence is reflected in our Magnet with Distinction designation for nursing (one of only 12 organizations nationwide) and recognition from U.S. News & World Report as “High Performing” in multiple clinical areas, including maternity care, heart failure, and stroke. NorthBay Medical Center has earned the High Performing designation in maternity care for four consecutive years. As the only locally governed health system in the region, we remain deeply rooted in our communities while growing into a trusted regional healthcare leader. If you are seeking meaningful work, collaborative teams, and the opportunity to help shape the future of healthcare in Northern California, you will find it at NorthBay Health. Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve. To learn more about NorthBay Health's benefits, diversity statement and community please visit https://www.northbay.org/careers/