REGISTERED NURSE HEALTHCARE ACCESS in Coal Run Village, KY
Job Description
1. Responds promptly to each incoming call.
2. Assess the symptoms of the caller.
3. Triages caller to the appropriate level of care.
4. Collects information such as patient details, medical history, billing and insurance information.
5. Serves as a clinical resource to other Healthcare Access Representatives.
6. Enters information into EHR and maintains accurate and complete records.
7. Communicates effectively with other departments to coordinate scheduling, referrals and other patient needs.
8. Informs patients and their caregivers of hospital procedures, policies and protocols when necessary.
9. Communicates effectively with healthcare providers to ensure caller’s needs are met.
10. Assists in improving organizational performance and building good working relationships with areas and disciplines with the Medical Center systems.
11. Performs other related duties as assigned or requested.
12. Meets departmental specific competencies.
13. Adheres to dress code.
14. Maintains strict patient confidentiality and treats patients and families with respect and dignity.
15. Adheres to medical center policies addressing infection control, safety, and personnel guidelines.
JOB REQUIREMENTS:
Experience in a clerical position preferred. Knowledge of medical terminology and insurance plans is beneficial. Strong administrative and organizational skills. Excellent communication and interpersonal skills. Proficiency in data entry systems such as an EHR. Ability to multitask and maintain strong attention to detail. Compassionate and patient.
EDUCATION AND LICENSURE:
An Associate’s Degree in Nursing is required and a Bachelor’s Degree in Nursing is preferred.
Current Kentucky RN license is required.
BLS training is required.
Functions as the first point of contact for patients to assist them in their medical care. The caller’s symptoms will be assessed and triaged in order to assist the caller in obtaining the appropriate level of care and/or self-care advice.
2. Assess the symptoms of the caller.
3. Triages caller to the appropriate level of care.
4. Collects information such as patient details, medical history, billing and insurance information.
5. Serves as a clinical resource to other Healthcare Access Representatives.
6. Enters information into EHR and maintains accurate and complete records.
7. Communicates effectively with other departments to coordinate scheduling, referrals and other patient needs.
8. Informs patients and their caregivers of hospital procedures, policies and protocols when necessary.
9. Communicates effectively with healthcare providers to ensure caller’s needs are met.
10. Assists in improving organizational performance and building good working relationships with areas and disciplines with the Medical Center systems.
11. Performs other related duties as assigned or requested.
12. Meets departmental specific competencies.
13. Adheres to dress code.
14. Maintains strict patient confidentiality and treats patients and families with respect and dignity.
15. Adheres to medical center policies addressing infection control, safety, and personnel guidelines.
JOB REQUIREMENTS:
Experience in a clerical position preferred. Knowledge of medical terminology and insurance plans is beneficial. Strong administrative and organizational skills. Excellent communication and interpersonal skills. Proficiency in data entry systems such as an EHR. Ability to multitask and maintain strong attention to detail. Compassionate and patient.
EDUCATION AND LICENSURE:
An Associate’s Degree in Nursing is required and a Bachelor’s Degree in Nursing is preferred.
Current Kentucky RN license is required.
BLS training is required.
Functions as the first point of contact for patients to assist them in their medical care. The caller’s symptoms will be assessed and triaged in order to assist the caller in obtaining the appropriate level of care and/or self-care advice.
Job Details
Medical Speciality
Primary Care
Employment Type
Full-time
Required License
RN (Registered Nurse)
Years of Experience
Entry level
Shifts
Day shift
Work Setting
ClinicHospital
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About Pikeville Health
Pikeville Medical Center is a healthcare provider that offers comprehensive medical care in a Christian environment. Their mission is to improve the health and well-being of the region they serve. With a commitment to compassionate care, they strive to make a positive impact on their community.