Registered Nurse-Virtual Care Nurse Triage Call Center - Days in York, PA

Job Description Schedule Part-Time: 40 hours/biweekly Selected candidates will interview onsite in York, PA. Employees in this position attend meetings/trainings onsite in York, PA. Must be willing to report onsite in York, PA as-needed with minimal notice. Rotating six week standard schedule Dayshift with Weekend Commitment General Summary Under general supervision, performs primary triage screening to determine appropriate avenue for care of patients. Ensures care of patient by appropriate provider. Monitors access to care. Educates patients and families in home care techniques and the responsibilities of managed care. Responsibilities Duties and Responsibilities Remote Work Capable Essential Functions • Obtains history and gathers triage information to determine appropriate avenue for care, identifies primary care physician. • Uses critical thinking and assessment skills, as well as clinical judgement to determine the appropriate avenue of care. • Impacts the system by keeping patients out of the Emergency Department unnecessarily and directing them to a lower level of care when appropriate. • Educates patients and families on appropriate home care measures • Relays triage information and facilitates communication between the provider and the patient concerning patient disposition. • Assists in the management of patient utilization of health care system and provides patient education relative to health care needs, use of community resources and responsibilities of membership in managed care. Common Expectations • Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and assists the clinical nurse to provide appropriate, age specific treatment. • Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required. • Enhances professional growth and development through advanced/continuing education to maintain up-to-date knowledge, skills, and competencies. • Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards. • Provides outstanding service to all customers using caring behaviors; fosters teamwork; and practices fiscal responsibility through improvement and innovation. Qualifications QUALIFICATIONS Minimum Education • Diploma Program Required or • Associates Degree Required • Bachelors Degree Bachelors of Science, Nursing Preferred Work Experience • 3 years Required • 5+ years Strongly Preferred (broad clinical practice) Licenses • Licensed Registered Nurse Upon Hire Required or • Registered Nurse Multi State License Upon Hire Required and • Basic Life Support Upon Hire Required Knowledge, Skills, And Abilities • Excellent computer skills • Highly organized • Proven outstanding interpersonal skills • Demonstrated ability to function as a team player • Excellent professional written and verbal communication skills • Excellent teamwork skills • Ability to work independently and as an integral part of a collaborative team Benefits Offered • Comprehensive health benefits • Flexible spending and health savings accounts • Retirement savings plan • Paid time off (PTO) • Short-term disability • Education assistance • Financial education and support, including DailyPay • Wellness and Wellbeing program • Caregiver support via Wellthy • Childcare referral service via Wellthy About Us WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. About The Team WellSpan Medical Group The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall - whether it’s caring for babies, to end of life care, or anywhere in between to include urgent care - join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes’ list of the 100 best employers in Pennsylvania, with a ranking of No. 24! Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion.