Remote Healthcare Customer Service Representative (RN, CNA, CMA) in Reno, NV

Remote Healthcare Customer Service Representative (RN, CNA, CMA) Category: Customer Service/Support About TP TP is a global provider of digital business services, offering advanced, tech-driven solutions to assist top brands in optimizing their operations in sustainable and impactful ways. With over 500,000 dedicated individuals communicating in more than 300 languages, we leverage our worldwide presence to benefit communities, clients, and the environment. Benefits of Joining TP • Paid Training • Competitive Wages • Comprehensive Benefits (Medical, Dental, Vision, 401k, and more) • Paid Time Off • Programs for employee wellness and engagement Your Role at TP We strive to simplify, accelerate, and secure life by merging cutting-edge technology with a personal touch along with extensive industry and geographical knowledge. TP helps organizations swiftly adapt to evolving demands and is committed to delivering excellence. As a part of our team, you will handle customer questions and devise innovative responses. You'll work in an engaging and cooperative setting with diverse individuals daily. This role provides opportunities for growth, enabling you to reach your full potential. Many senior staff have advanced through the company, showcasing the numerous career paths available. Your Responsibilities Healthcare Customer Service Representatives manage inquiries and resolve issues. • Engage with clients through phone, email, chat, or social media • Address and de-escalate issues calmly • Escalate interactions when necessary • Assist with requests and possibly process payments • Record call details for audits and reports • Provide feedback on call interactions • Upsell when appropriate Qualifications • High School Diploma or equivalent (CNA/CMA) • College degree (RN) preferred • At least 6 months of experience in healthcare or customer service • Must be 18 or older • Typing speed of at least 25 words per minute • Familiarity with computer systems and Windows operating systems • Active license for the RN role required • Proof of education/experience for the CNA/CMA role, active license preferred • Willingness to work in a call center setting Key Competencies • Process Excellence: Follow established procedures and prioritize customer service. • Collaboration: Work well with team members to resolve issues and meet goals. • Communication: Strong communication, listening, and analytical skills. • Organizational Skills: Excellent organizational and problem-solving capabilities. • Emotional Intelligence: Handle pressure and tasks effectively. • Open-Mindedness: Accept feedback and work within a structured schedule. • Critical Thinking: Analyze issues quickly for informed decision-making. • Solution-Oriented: Focused on providing positive customer experiences. Remote Work Requirements • Internet: • Minimum download speed of 30.0 Mbps • Minimum upload speed of 15.0 Mbps • ISP must ensure no packet loss and ping below 50ms • Satellite, Mobile Data, P2P, or VPN connections not allowed • Proof of internet speed required • Quiet and clean workspace Join the TP Family We aim to create an inspiring and supportive workplace, where employees feel valued and motivated to deliver their best. By promoting a balanced work-life and fostering a culture of inclusion and diversity, we ensure everyone feels welcomed and valued.