Specialty Nurse Navigator - Division of Neurosurgery in Camden, NJ

SHIFT:Day (United States of America)Seeking Breakthrough MakersChildren’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.A Brief OverviewThis role will provide guidance, oversight, and coordination to the following activities:Represents patients and families coming to CHOP from local, regional and national, and international sources including referring physicians,hospitals, community at-large, and other ancillary agencies by coordinating their care.Provides on-going family support and ensures referral to appropriate support servicesCoordinates patient care services and maintains interpersonal relationships with patients, families, physicians and referral sources for theduration of care - from initial contact through discharge and follow-up.Works with leadership to assist in the development and implementation of education and outreach activities for the Program.The Specialty Nurse Navigator in Neurosurgery will be required to work 5 - 8 hours days and be onsite at the HUB or in the Buerger Building 100% of the time (no hybrid or remote days). What you will doPatient Navigator ResponsibilitiesCoordinates care with referring clinicians, patients, and families to ensure ease of access and ongoing communication, continually striving to enhance the CHOP experience, focusing on family centered care.Coordinates a plan of care for referral patients and families and is the person of contact with their referring physician.Assesses patient’s and parent’s health status, health care, psychosocial and support needsProvides instruction in disease process, treatment plan, health and skill teaching Coordinates referrals and collection of appropriate medical records and diagnostic information; abstracts pertinent clinical information as necessary.Maintains a relationship with the patient/family throughout the course of their care, from initial contact to the end of their hospitalization, providing the patient and referring physician with updates and pertinent medical information.Supervises scheduling processes by assisting in triaging new patients for urgency; assigning new patients/consults to appropriate providers; and ensuring coordinated care for patients in need of multiple provider and diagnostic appointments.Identifies potential referring physicians and develops a strategy to encourage them to become CHOP referring physicians and works to establish ongoing relationships. Participates in appropriate meetings relevant to patient’s management, i.e. case conference, etcOutreach and Program Development / Resource Utilization and CollaborationDevelops and Implements strategies to increase utilization of the services, programs and physicians.Identifies and evaluates new markets, to include statistical analysis of potential markets, estimates of growth, identification of client needs, and competitive analyses.Identifies potential referring physicians and develops a strategy to encourage them to become CHOP referring physicians and works to maintain ongoing relationships.Periodically develops, refines and updates outreach materials, such as survey tools, fact sheets, and patient/family/provider education.Facilitates philanthropic activities that support programmatic initiatives.Works with the Web and Marketing Teams to assist in the development of program web and print content, including patient education materials.Collaborates with all appropriate CHOP departments to strengthen relationships and facilitate the referral process.Meets routinely with strategic internal partners to ensure consistent messaging to referral audiences and alignment of key program initiatives.Data ManagementEstablishes, tracks and maintains metrics and helps prepare related reports and resources.Develops and maintains a physician/referral contacts database.Works with collaborators to develop and maintain survey tracking tool for referralsProvides referral demographics (reports) and analyses to support departmental growth objectives.Establishes and maintains metrics in relation to outreach priorities and departmental initiatives.LeadershipActs as a resource and mentor for staff (i.e. administrative staff, nursing) regarding patient or family processes or procedure inquiries, and complex patient issues.Continually evaluates communication processes with all stake holders (referring physicians, hospitals, CHOP Faculty and staff, families/patients, etc.) and recommends strategies to improve if needed.Works to educate team members who communicate with families regarding access questions, cardiac procedures, potential course of hospitalization, etc. as needed opportunities arise.Participates in the development of patient educational materials i.e. videos, web education, parent instructions, outreach materials etc.Participate in community outreach educational programs and educational activities to promote quality patient care.Provides coverage or support for leaders when needed.Other duties as assignedEducation QualificationsTechnical Diploma Nursing - RequiredMaster's Degree - PreferredExperience QualificationsAt least five (5) years nursing experience - Required andPrevious experience in pediatrics - RequiredAt least seven (7) years nursing experience - PreferredSkills and AbilitiesExpert knowledge of pediatric nursingIntermediate proficiency with office software (Microsoft Office) including word processing, and spreadsheet software (Word, Excel)Basic knowledge of database programs and data management conceptsExcellent verbal and written communications skillsExcellent customer service skillsExcellent interpersonal skillsExcellent time management skillsExcellent organizational skillsAbility to maintain confidentiality and professionalismAbility to work independently with minimal supervisionAbility to gather, analyze and make recommendations/decisions based on dataAbility to convey complex or technical information in an easy to understand mannerAbility to collaborate with stakeholders at all levelsAbility to be flexible and adaptable to changeAbility to travel on a local, regional and national level as neededLicenses and CertificationsRegistered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required orRegistered Nurse (New Jersey) - New Jersey State Licensing Board - upon hire - RequiredTo carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.EEO / VEVRAA Federal Contractor | Tobacco Statement SALARY RANGE:$89,840.00 - $114,550.00 AnnuallySalary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.-------------------At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.