Triage Nurse - RN in Ottumwa, IA

Hours: Monday through Friday, 40 hours per week POSITION SUMMARY: Provides primary care nursing, patient education, health care maintenance, patient counseling, and normative care services to patients at River Hills Community Health Center. Works with providers and administers nursing care utilizing the nursing process (assessment, planning, implementation, and evaluation). Provide care for patients with acute, chronic, and/or terminal illnesses. Assists with the planning, development and implementation of health education programs and materials, and provides assistance to and supervision of the Patient Clinical Representatives in areas of nursing beyond their scope of practice. Performs all defined services and other related duties in accordance with the mission of River Hills Community Health Center. Participation includes interdisciplinary team, committees, program evaluations, education and may include the supervision of students. Provide relevant nursing and support through telephone triage services in a clinic setting. Provide care for patients with acute, chronic, and/or terminal illnesses. Performs assigned duties and demonstrates knowledge of these duties. DUTIES AND RESPONSIBILITIES: 1. Provide telephone triage to patient or parent/guardian callers regarding their medical questions including but not limited to acute symptoms, chronic medical problems, and medication refills. 2. Provide evidence-based nursing advice within the RN scope of practice to patient or parent/guardian callers regarding pediatric health concerns. 3. Assist the provider-nurse teams as needed and available in the event of a nursing staff shortage or high patient encounter volume. 4. Concise and accurate documentation of all triaged patients. 5. Utilizes correct infection controls technique. 6. Demonstrates appropriate infection controls technique. 7. Maintain a pleasant, helpful and professional demeanor. 8. Flexibility in work schedule. 9. Demonstrate understanding of the importance of River Hills’ mission statement in performing all aspects of this position. 10. Demonstrate competency in practice and knowledge of current standards of practice. 11. Demonstrate a caring and helpful attitude when interacting with patients, vendors, and fellow employees. Strives to build professional relationships by providing excellent customer service to internal and external customers. 12. Handle confidential information with tact and discretion in a HIPAA-compliant manner as specified in CHC’s Personnel Policies. 13. Participate in maintaining departmental continuous quality improvement program. 14. Follow established policies and procedures for safety and infection prevention and control. 15. Improve patient outcomes, and deliver quality care within practice areas as assigned. 16. Ensure all clinical care is delivered in a manner that meets or exceeds goals and expectations for clinical outcomes, quality assurance standards, and patient satisfaction. 17. Maintains regular and consistent attendance at work. 18. Complies with Corporate Compliance Program policies and code of conduct, and all laws, rules and regulations relating to the position. Has a duty to report any suspected violations of the law or the standards of conduct to his/her immediate supervisor, the HR Director, or the Compliance Officer. 19. Other duties as assigned. ESSENTIAL FUNCTIONS / KEY COMPETENCIES • Demonstrate a high level of skill at building relationships and customer service. • Demonstrate appropriate interpersonal skills in managing difficult clients and patients. • Demonstrate high degree of knowledge and competency in the practice of medicine and associated charting requirements. • Requisite skills and ability to perform certain medical tasks as assigned. • Performs Clinical Laboratory Improvement Amendments (CLIA) waived testing with accuracy, including proper documentation. • Demonstrate a high level of problem solving skill to better serve patients and staff. • Strong attention to detail and accuracy. • Ability to utilize computers for data entry and information retrieval. • Excellent verbal and written communication skills. • Ability to implement, and evaluate operational and administrative processes. • Supportive of the service-oriented atmosphere as stated in the River Hills CHC Mission and Philosophy Statements. • Follows River Hills CHC policies and procedures. • Maintains a safe working environment and practices safe working habits. MINIMUM QUALIFICATIONS: Education: 1. Associate or bachelor degree in nursing from an accredited nursing program required. Knowledge, Skills and Abilities: 1. Active, unrestricted Iowa RN license required. 2. Current BLS certification. 3. Registered Nurse, at least one year clinical experience as an RN. 4. Good verbal and written communication skills. Must be able to speak and read the English language. 5. Basic computer skills, including Microsoft Office, data entry skills, and Internet usage. 6. Ability to effectively prioritize multiple tasks is a must 7. Ability to work independently under minimal direct supervision 8. Ability to remain calm in high-stress and/or emergent situations. 9. Must be able to travel. Physical Requirements: 1. Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of fifty (50) pounds without assistance. 2. Sitting, standing and walking approximately 80% of the time. 3. Manual dexterity which allows physical examination of patient. 4. Must have hearing within normal range to elicit and detect pertinent information while communicating with patients and health team. Must be able to detect changes in patient condition through accurate use of auditory monitoring devices, such as stethoscope and to hear and respond to mechanical alarms. 5. Visual acuity which allows for thorough inspection during physical examination of patient. Supervisor: Family Practice Nurse Manager. Deadline: Position will remain open until a pool of qualified applicants is received. Job Type: Full-time Pay: $25.00 - $42.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Flexible spending account • Health insurance • Life insurance • Paid time off Work Location: In person